Frequently Asked Questions


How can I get a catalog?

A digital version of our catalog is available at this link.

For a printed copy of our catalog, please email us at


How long does it take to process and ship my order?

Lead-time is approximately 4 weeks from art approval to the order's ship date. This time may vary by product ordered and decoration method involved.

You should receive shipping updates to the email associated with your order. Please contact us otherwise.

Can I order a sample online?

If you are a distributor, please fill out our contact form here to request a sample.

How should I submit production artwork?

Email us any art that you wish to turn into a customized product:

Pricing & Payments

Where can I find pricing for each product?

Please refer to each product page for current pricing, decorating, and all other charges.

Pricing shown does not include taxes or shipping and handling charges.

FOB Point Pageland, SC 29728 (unless otherwise specified)

Published prices are subject to change without notice.

What payment methods do you accept?

Accepted payment types: Check, Wire Transfer, Visa, MasterCard, and American Express.

Payments not received by the due date are subject to a 1.5% per month late charge.


Additional Terms

Net 30-day terms will be applied on established accounts, unless otherwise agreed on.

First time, custom, or large orders may require a deposit.

Orders are subject to credit approval. Credit holds may delay production time and ship dates. We encourage you to verify your credit status prior to placing rush orders.